Tickets were put on sale at 1 pm (IST) via the International Cricket Council's (ICC) official ticketing partner Kyazoonga.com but the website buckled under the pressure of enormous traffic.
Of the 31,000 seats at the Wankhede Stadium, only 4000 are available to the public - 1000 online, while another 3000 will be dispensed later for those who queue up at stadium box offices.
The rest are distributed among the ICC and clubs affiliated to the Mumbai Cricket Association.
A source at Yahoo said the web service was flooded with complaints from hundreds of fans who were unable to log on to the official ticket agency through a link posted on the popular search engine's website.
With the Indian team living up to their favourite tag by thrashing Bangladesh in the opening World Cup match, expectations are high of a home-team success come April 2.
When Reuters tried to log on to Kyazoonga.com more than an hour after the tickets went on sale, the website was still timing out.
"It's the first we've heard about it so we can't comment about it," an ICC spokesman said after being alerted about the problem by Reuters.
Earlier on Monday, ICC chief Haroon Lorgat acknowledged there was "an unbelievable demand for tickets which clearly outstrips the available supply.
"From the outset it was always going to be near impossible to satisfy the enormous demand for tickets," he said in a statement that was issued only minutes before the tickets went on sale.
"But the Central Organising Committee always wanted to provide as many cricket lovers as possible with an opportunity to experience the World Cup. That is why some tickets are now being made available online."
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